Through years of experience, MasterCorp has developed a well honed process which, from a larger perspective, involves every person in the organization. When the Executive Housekeeper arrives early on turn day, a completed room assignment sheet awaits, staffing needs have been forecasted, supplies have been ordered, and housekeeping managers can focus on delivering clean rooms on time.

Cleaning and Inspection

The MasterCorp Clean and Inspection System is uniquely efficient. We have developed benchmark processes that allow us to clean more units, consistently and on time, than even the most efficient in-house staff.

Inspection.

Our trained inspectors expect every unit to be clean, fully inventoried, and free of any evidence of prior occupancy. Our standards are uncompromising. If a room does not meet our high standards, the inspector will either correct the problem or bring the housekeeper back in. If the problem is recurrent, the housekeeper is retrained. Consistency is a product of training and accountability.

Inspecting the inspector.

Inspectors are also held responsible for the cleanliness of units. Supervisors prepare a weekly report on each cleaner, and the executive housekeeper inspects a sample of the supervisor’s units each week. This procedure is the ‘extra mile’ that ensures your units will be clean consistently.

Accountable to the customer.

Inspection reports and satisfaction ratings obtained from RCI or internal rating systems are electronically matched each month to the housekeeper and inspector responsible for the unit scored. These reports and scores are used to evaluate employee performance and reward high performers, as well as retrain lower performers. Each week, the Executive Housekeeper meets with resort management to assess needs and plan proactive solutions. The result: accountability, continuous improvement, clean rooms.

On time is a paradigm.

Our site managers teach how to work within time constraints without compromising quality. Completing all units on time is not just something we strive to do; it’s a way of life.